Phone complaint: who do you call?

Published: 09.02.2010

Mysterious calls showing up on your mobile phone bill? Can’t get a satisfactory response to a faulty line issue? Getting the run around from your internet provider?

When you’re trying to get your telecommunications company to fix something or to give you a refund, and the company doesn’t agree or is taking too long, the Telecommunications Dispute Resolution service (TDR) may be able to help. It is free for you to use and is independent.

Find out more about how to resolve a telecommunication dispute in our Word of Advice column.